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DTSTART;TZID=America/Halifax:20261117T120000
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DTSTAMP:20241219T120559Z
CREATED:20241219
LAST-MODIFIED:20251212
PRIORITY:5
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TRANSP:OPAQUE
SUMMARY:231 Defection Points
DESCRIPTION:This course is required for SA Level 2 Certification. The purpose of this course is to provide the learner the concept of customer defection points and how to create a need for purchasing.\nThe student will learn the following impact items…\n\nCreating the Need\nBuying vs Selling\n3 Steps to Purchase\nWhat are defection points\nClosing Approach\n\nThe goal is for the associate to see an increase in RO Sales and Customer Retention. 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URL:https://galpinautouniversity.com/events/231-defection-points/
CATEGORIES:All Courses,Service Advisor Level 2,Service Manager Certification
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