202 Factory Maintenance Schedule-Required Maintenance
The purpose of this course is to provide an overview of how to add additional items to every RO.
The student will learn the following impact items
- How to properly present FACTORY SCHEDULED MAINTENANCE
- How to ask for additional services not included in the vehicle maintenance such as fluids and accessories
- How to improve ALIGNMENT SALES on the drive (with no costly equipment)
- How to upgrade a consumer to higher protection
- How to find opportunities for service contracts on the drive
The goal is for the student to see an increase in RO Sales, Customer Engagement and improve CSI and Retention.