305 Hospitality Training-Creating Ambassadors
This course is required for SA Level 3 & Parts Associate Level 2 Certifications.
The purpose of this course is to open the minds of the associate to create customer ambassadors for your dealership or department.
The student will learn the following impact items…
- Identify the characteristics of the top performing retail environments
- Identify the characteristics of an underperforming organization
- Identify the behaviors of high performing associates
- Identify the behaviors of underperforming associates
- Develop a plan of action to create ambassadors in your dealership
This class is designed for the following associates…Service Advisor, Service Manager, General Manager, Cashier, Valet, Technician, Parts Manager, Parts Associates (ALL ARE ENCOURAGED TO ATTEND) The goal is for the student to see an increase in Customer Engagement and improve CSI and Retention.