Service Manager Level 1 Certification

To get this Certification, you must attend/view all webinars below and pass the corresponding quizzes including a final exam.  Do NOT take the quiz until AFTER you attend the webinar OR watch the replay (if you miss the webinar)! You will not pass. Remember your progress is in reports that your managers download.
Please sign up for as many of the below webinars as soon as you can. (some may not be scheduled yet).

Dashboard

When you logout, your progress will be tracked and saved on your dashboard. When you return and login you will be taken to your dashboard to click the “resume” button and continue.

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104 Keys to Communication-Types of Communication Quiz

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105 Keys to Communication–Words–Tone–Body Language-Quiz

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106 Keys to Communication–My Words–Tone–Body Language-Quiz

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111 BDC-Training Driving Business-Quiz

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202 Factory Maintenance – Required Maintenance-Quiz

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203 Additional Services-Fluid Maintenance and Accessories-Quiz

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204 Creating Menus for Service Advisors-Quiz

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206 Multi-Point Inspection-Need-Quiz

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209 Technician–Advisor–Parts Associate-Communication-Quiz

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210 Technician-Advisor Video MPI-Quiz

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305 Hospitality Training Creating Ambassadors-Quiz

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401 The Art of the Walk Around 1-Why Walk Around?-Quiz

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402 The Art of the Walk Around 2 – Key Steps-Quiz

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403 The Art of the Walk Around 3 – My Dealership-Quiz

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450 Fixed Ops Numbers for Associates-Sales-Quiz

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451 Fixed Ops Numbers for Associates Gross Profit and KPIs-Quiz

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452 Fixed Ops Numbers for Service Advisors-Improvement-Quiz

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476 Customer Management–Pass Fail-Quiz

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